Shipping Policy
If you are unhappy, send us an email! We will make it right!
We stand by our products 100% and strive to provide the best customer satisfaction.
DO NOT SHIP YOUR RETURN BEFORE FIRST CONTACTING US.
To reach us for help please contact support@realbotanicals.com.
1. SHIPPING
Orders are typically shipped within 24-48 hours of each business day, however, this may be longer during large sales, promotions, product releases, and holidays. A business day is considered as Monday through Friday, and does not include public holidays and weekends.
Shipping delivery time varies depending on the method, destination, and shipping provider. We DO NOT guarantee the shipping provider will deliver your order within these delivery speeds.
You can view shipping speeds for your location on the Track My Order page.
2nd Day Shipping: Our 2-Day shipping option is calculated based on business days only, which are Monday through Friday and do not include weekends or holidays. The two-day countdown begins once your order is packed and leaves our facility, not when you place your order.
For example, if you place an order after our daily shipping cutoff time of noon EST, or on a weekend, it will typically ship on the next business day, and your 2-Day delivery window will begin from that date. This ensures your package is delivered within two full business days from the time it ships, not from the time the order is submitted.
2. ORDER TRACKING
After your order has been fulfilled you will receive a confirmation email or sms message with tracking information. Please keep in mind the tracking information typically does not update and will not show any information for up to 24-48 hours until the shipping provider has scanned your package.
3. INCORRECT ADDRESS
If your package is returned to us due to an incorrect or incomplete address, is marked as "unclaimed" or "return to sender", or has been deemed as undeliverable for any reason by the shipping provider, we will notify you by email.
Once the package has been delivered back to us we will process a new shipment to the proper address or process a refund. Please see our refund policy for further information on refunds.
Be sure to provide and double check the correct address at checkout. We are not responsible if your order is delivered to the wrong address. If you accidentally order using the wrong address and your order has yet to ship, please contact us immediately so we can cancel or update the shipping information. If the order has already shipped, please submit a package intercept request to the relevant shipping provider for your order immediately.
4. LOST & STOLEN PACKAGES
Real Botanicals is not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. We recommend watching the provided tracking information on the day of delivery to receive the package in-person at the time of delivery. You will receive an email or sms notification when the package has been delivered. If you cannot find your package please do the following:
- Check anywhere at the delivery address where the package may have been hidden by the shipping provider.
- Check with your neighbors to see if they may have received the package.
5. INCORRECT & DAMAGED ORDERS
While we do try our best, we're all humans who make mistakes! Do not worry, we will get you taken care of! Please send us a clear and visible image(s) with good lighting showing the incorrect or damaged product along with the full view of the packing slip provided in your order.
CONTACT
For more information about our shipping policy, if you have questions, or if you would like to make a complaint, you can reach us through email support@realbotanicals.com, or by mail using the details provided below: